Why are people so mean when a mistake is made ( and they see the mistake) ? Why do they treat hosts like a-holes ? Why does it say 0 % discount monthly but then give them1500. What can you do about guests that make me uncomfortable? prior to staying? Calling me a liar etc… Why customer service supervisor doesn’t get back to me? Why can’t customer service reps not see the issue and tell me and my guest that it stands that if I cancel, the penalty applies? So why did they give them 2 months discount? At 33 days. The amount they would pay after our expensive meant a negative amount. i tried offering him a discount that was more reasonable. Meantime guest is calling me a liar, not trustworthy etc. Finally supervisor called and it would go on to be looked at more.
Well of course with a 75% discount, he insisted that we keep price, they wouldn’t budge! Well AirB& B didn’t help. I got a hold of guest and told him ( same day he booked) that there was a miscalculation and we needed to cancel. Immediately I called and they said it was correct. Well air B& B gave them 2 months discount!!! It should only be 1. I never put it in there and if you look on app it says 0 percent discount. After looking at our break down, we realized AirB&B made a big mistake. I relented while I was in hospital and my daughter took a family for 33 days between 2 months. I never take monthly ( long term ) stays.
I just had an experience that I blame airB& B for.
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